Privacy Policy

Last updated: January 24, 2026

This Privacy Policy describes how Stillwell (“we,” “us,” “our”) collects, uses, and discloses your personal information when you visit or make a purchase from our website (the “Site”) or otherwise interact with us (collectively, the “Services”).

Changes to This Privacy Policy

We may update this policy from time to time for operational, legal, or regulatory reasons. We will post the updated version on this page and update the “Last updated” date.

Personal Information We Collect

Depending on how you use the Services, we may collect:

Information you provide directly

  • Contact details (name, email, phone, shipping/billing address)

  • Order details (items purchased, delivery details, transaction metadata)

  • Account information (if you create an account)

  • Customer support messages and attachments you send us

Information collected automatically

  • Device and browser details

  • IP address, approximate location, and network details

  • Pages viewed, clicks, referrals, and time on site

  • Cookies, pixels, and similar tracking technologies

Information from third parties

  • E-commerce platform providers (e.g., Shopify)

  • Payment processors (to process payments)

  • Shipping and fulfillment partners

  • Analytics and advertising partners (where enabled)

How We Use Your Information

We use personal information to:

  • Process payments and fulfill orders

  • Provide customer support and send order updates

  • Detect fraud and secure our services

  • Improve site performance, user experience, and product offerings

  • Send marketing communications (you can opt out anytime)

  • Comply with legal obligations and enforce our terms

Cookies & Tracking Technologies

We use cookies and similar technologies to operate the site, remember preferences, run analytics, and (where enabled) support advertising. You can control cookies through your browser settings, but disabling them may impact site functionality.

How We Share Your Information

We may share information with:

  • Service providers that help operate our business (payments, shipping, analytics, IT support)

  • Marketing/advertising partners (where enabled)

  • Legal authorities when required to comply with law or protect rights

  • In connection with a business transaction (e.g., merger, acquisition, bankruptcy)

We do not sell your personal information in the traditional sense. Some jurisdictions define certain ad-related data sharing as “selling” or “sharing”; if applicable, you may have the right to opt out.

Data Retention

We retain personal information as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights & Choices

Depending on where you live, you may have rights to:

  • Access or receive a copy of your data

  • Correct inaccurate data

  • Delete your data (subject to legal exceptions)

  • Opt out of marketing emails (use the unsubscribe link)

  • Restrict or object to certain processing

  • Appeal decisions about your privacy requests (where applicable)

To submit a privacy request, contact us here: Contact Us

Security

We use reasonable safeguards to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Children’s Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from children.

International Users

If you access the Services from outside the country where our operations are based, your information may be processed and stored in other countries, which may have different data protection rules.

Contact

Questions about this Privacy Policy or your data? Go to our Contact page today.