Refund Policy

Last updated: January 24, 2026

All Sales Final (No Refunds)

At Stillwell, all purchases are final. We do not offer refunds, returns, or exchanges once an order has been placed.

This policy helps us maintain product integrity, quality control, and customer safety.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, we’ll make it right. Please contact us within 7 days of delivery and include:

  • Your order number

  • A brief description of the issue

  • Photos of the item(s) and packaging (if applicable)

Submit your request here: Contact Us

If approved, we may offer, at our discretion:

  • A replacement shipment, or

  • A store credit (where permitted)

Order Changes & Cancellations

Because orders are processed quickly, we can’t guarantee changes or cancellations after purchase. If you need help immediately after ordering, contact us here: Contact Us and we’ll do our best to assist.

Chargebacks & Disputes

If you believe there’s an issue with your order, please contact us first so we can resolve it quickly: Contact Us: Unauthorized chargebacks may result in account restrictions.

Legal Rights

Nothing in this policy limits any rights you may have under applicable law.