Last updated: January 24, 2026
At Stillwell, all purchases are final. We do not offer refunds, returns, or exchanges once an order has been placed.
This policy helps us maintain product integrity, quality control, and customer safety.
If your order arrives damaged, defective, or incorrect, we’ll make it right. Please contact us within 7 days of delivery and include:
Your order number
A brief description of the issue
Photos of the item(s) and packaging (if applicable)
Submit your request here: Contact Us
If approved, we may offer, at our discretion:
A replacement shipment, or
A store credit (where permitted)
Because orders are processed quickly, we can’t guarantee changes or cancellations after purchase. If you need help immediately after ordering, contact us here: Contact Us and we’ll do our best to assist.
If you believe there’s an issue with your order, please contact us first so we can resolve it quickly: Contact Us: Unauthorized chargebacks may result in account restrictions.
Nothing in this policy limits any rights you may have under applicable law.
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These statements have not been evaluated by the Food and Drug Administration. Stillwell products are not intended to diagnose, treat, cure, or prevent any disease.